Why was more money taken from my goHenry card than I spent?
There are a few instances when you may see a pending transaction amount that is higher than the amount you spent.
This is normally due to a hold put on purchases for tip oriented retailers or certain transactions. For the following types of transactions, you may see a pending transaction amount that is 20% percent higher than the total you spent, until the retailer settles your final bill, which usually happens by midnight on the day of purchase.
The places this might occur are:
- Restaurants that accept tips/gratuity (note: pending transactions higher than the amount you spend will not occur at Fast food restaurants)
- Barbers and Beauty shops that accept tips/gratuity
- Health and Beauty Spas
- Limousines & Taxi Cabs
- Hotels & Motels
*Please note, hotels & motels often hold money longer than 24 hours, and it may take up to 30 days for them to release their hold on your funds*
Please email firstname.lastname@example.org if you have any questions or need help with these types of transactions about this.