The goHenry App is available to download at either the Apple AppStore or GooglePlay

At an ATM

How does my child use the card at a ATM?

If your child needs to use their goHenry card at an ATM, this works much like any other payment card. When they insert their card, they’ll need to enter their card PIN number.
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Why can’t my child get their balance from a ATM?

The ATM network does not currently support the provision of a real-time balance for Prepaid cards. The balance available using this feature at an ATM would only be the previous night’s balance which could be out of date when your child is checking.
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Why has my child’s card been declined at a ATM when trying to withdraw money?

There are a several reasons why your child’s card was declined at an ATM:
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Will my child be charged to use their goHenry card at a ATM?

goHenry charges $1.50 for domestic ATM use and $2.00 for international ATMs. Please remember that parents can also set the rules for each child and turn off ATM usage if they chose.

This can be tailored to each child and turned on or off in real time. Please note, there may also be a charge on top of this fee by the ATM provider.


Using the Card in Stores

Can my child get cashback in store?

No, your child will not be able to get cash in stores at the point of sale. As long as ATMs are turned on for your child the best way to get cash is from an ATM.

Can my child get cashback at a teller in a bank?

No, your child will not be able to get cash by visiting a teller at a bank branch. As long as ATMs are turned on for your child the best way to get cash is from an ATM.

Why was more money taken from my goHenry card than I spent?

There are a few instances when you may see a pending transaction amount that is higher than the amount you spent.
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Making Online Payments

Does the goHenry card work with PayPal?

You can use the goHenry card to make purchases through Paypal, however you will not be able to use the card to create a Paypal account, as you need to be 18 or over for this.

How does my child make payments online?

In order to use their goHenry card to buy something online, firstly you need to ensure that you’ve enabled online spending for your child. You can check this on the ‘Rules’ page within your goHenry account.
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Why has my child been charged $1.00 by iTunes?

iTunes often tests that a card is valid by making a small transaction first. This is sometimes done when an online order is placed or when setting up a new account.
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My Child's goHenry Statement

How do I see my child’s goHenry statement?

In order to see all the transactions your child has made on their card, as well as allowance and task payments to them you need to go to their statement.
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There is a transaction I don’t recognize on my child’s goHenry statement

A number of online retailers (such as iTunes or Google Play) often test that a card is valid by making a small transaction first (usually around $0.99) – it’s referred to as a pre-authorisation and is sometimes done at the same time the order is placed or when setting up a new account (i.e. on account create at iTunes).
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Is there a limit to how much my child can spend on their card?

Parents can set the limits in the app to decide how much their children can spend per transaction and per week. On top of this there are goHenry account limits which add a further layer of safe spending for our cardholders.
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Contactless Payments

Are goHenry cards contactless/tap & pay cards?

You can use goHenry cards to make contactless payments, as long as the retailer has enabled it. Sometimes they are referred to as “Tap and pay” payments.
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Can I use my goHenry card with Apple Pay?

No, not yet. Currently, your goHenry card won’t work with any of the popular wallets on the market but we are looking to introduce this in 2018.