Spending with the goHenry card
At an ATM
If your child needs to use their goHenry card at an ATM, this works much like any other payment card. When they insert their card, they’ll need to enter their card PIN number.
The ATM network does not currently support the provision of a real-time balance for Prepaid cards. The balance available using this feature at an ATM would only be the previous night’s balance which could be out of date when your child is checking.
There are a several reasons why your child’s card was declined at an ATM:
goHenry charges $1.50 for domestic ATM use and $2.00 for international ATMs. Please remember that parents can also set the rules for each child and turn off ATM usage if they chose.
This can be tailored to each child and turned on or off in real time. Please note, there may also be a charge on top of this fee by the ATM provider.
Using the Card in Stores
No, your child will not be able to get cash in stores at the point of sale. As long as ATMs are turned on for your child the best way to get cash is from an ATM.
No, your child will not be able to get cash by visiting a teller at a bank branch. As long as ATMs are turned on for your child the best way to get cash is from an ATM.
There are a few instances when you may see a pending transaction amount that is higher than the amount you spent.
Making Online Payments
You can use the goHenry card to make purchases through Paypal, however you will not be able to use the card to create a Paypal account, as you need to be 18 or over for this.
In order to use their goHenry card to buy something online, firstly you need to ensure that you’ve enabled online spending for your child. You can check this on the ‘Rules’ page within your goHenry account.
iTunes often tests that a card is valid by making a small transaction first. This is sometimes done when an online order is placed or when setting up a new account.
My Child's goHenry Statement
In order to see all the transactions your child has made on their card, as well as allowance and task payments to them you need to go to their statement.
A number of online retailers (such as iTunes or Google Play) often test that a card is valid by making a small transaction first (usually around $0.99) – it’s referred to as a pre-authorisation and is sometimes done at the same time the order is placed or when setting up a new account (i.e. on account create at iTunes).
Parents can set the limits in the app to decide how much their children can spend per transaction and per week. On top of this there are goHenry account limits which add a further layer of safe spending for our cardholders.
You can use goHenry cards to make contactless payments, as long as the retailer has enabled it. Sometimes they are referred to as “Tap and pay” payments.
No, not yet. Currently, your goHenry card won’t work with any of the popular wallets on the market but we are looking to introduce this in 2018.