What can I do if my child has run out of money and I do not have the goHenry app and am not near a computer?
If you have either a iPhone or an Android and have not yet downloaded the app, it is free and only takes a couple of seconds. Once you have the app downloaded you will be able to move funds immediately via the ‘quick transfer’ button.
If you do not have the app and it is an emergency and during our normal working hours of 9am – 5pm EST, please call our Member Services on (877) 372-6466.
A member of the team will need to ask you a couple of questions for security purposes but they can then make this transfer for you.
We can also re-set limits and allow ATM withdrawals if they have not previously been allowed. Please remember to log back in to your goHenry account as soon as you can to re-set any changes you have asked us to make to the child’s spending rules or limits.