What if a genuine transaction has been blocked?
Because we rely on retailers classifying themselves correctly, it is possible that a perfectly innocent transaction will be blocked.
A good example would be purchasing food in a cafe or restaurant, where the cafe has classified themselves as an alcohol retailer; this would cause the goHenry card to be declined.
Another example is certain Sport or Community Centers who, because they often have slot machines on the premises, can be classified as a gambling establishment – again, in these cases, goHenry cards will be refused.
There is no way of unblocking these transactions, instead we advise you to go to an ATM, withdraw the money and pay with cash.
Clearly this doesn’t cover everything. For example, we don’t block supermarkets (which most young people use regularly) or gas stations, or convenience stores, some of which sell alcohol and cigarettes – in these situations we have to rely on retailers meeting their legal requirements as retailers and checking ID.