What happens if your systems go down?
In the unlikely event that our Card Processor’s systems become unavailable, your cards will not work.
In this instance we seek to keep our members updated by email and SMS and we’ll work non-stop until the issue is resolved. goHenry is partnered with one of world’s largest card processor FIS.
If FIS goes down this typically also impacts other large issuers, like major banks, at the same time. We chose to work with FIS as they are a world leader in banking and payment systems, providing the technology for more than 14,000 institutions in over 100 countries, supporting over 64 million credit card accounts, 42 million loyalty accounts, 130 million prepaid cards and 77 million debit cards.