My child has forgotten their goHenry username
Once you have activated the goHenry cards, your child will have their own username and password for accessing their goHenry account and mobile app.
Should they forget their username they can click ‘I forgot my login details’ on the login page and follow the instructions to view their username.
Alternatively, you can check and update their details by logging into your own goHenry parent account. If you’re logged into the website, click “your profile” on the left hand side.
You’ll then see “your family profile & settings” at the top of the page, and yours and your child’s name just underneath.
Click on your child’s name, and under their security, you will see the username. If you’re using the mobile app, click the menu icon in the top left corner, and select “Account & Settings”.
Then click on the child’s name. Again, you can view and edit their login details here. You will be asked to put in your parent PIN or password in order to view these and make any changes.