Closing my goHenry account
How to Close the Account and Refunds
If your child is going to be 18, and still has and is using the goHenry card, they will be able to continue to use it until the card expires. After that, it will be cancelled and you will need to contact us to cancel the account to prevent any further membership fees.
If you decide that you no longer require your goHenry account, please contact our Member Services team (who’ll be very sad to see you go, but very happy to help) on (877) 372-6466, or by emailing firstname.lastname@example.org.
We’ll be able to arrange for any funds in the account to be transferred back to you and your account to be shut-down.
Once the cancellation of your account is complete, we will process the refund of any remaining balance to your registered debit card as quickly as we can. Please allow 8-10 working days for the funds to show to your account.
Making a Complaint
Our aim at goHenry is to provide all of our members with the very best experience, but if you have not been happy with any aspect of the service offered by goHenry, please contact our Member Services team via email: email@example.com and they will do their utmost to resolve any issues you may have had.