The goHenry App is available to download at either the Apple AppStore or GooglePlay

Starting to use the goHenry card

How do I activate my child’s goHenry card?

Once your child’s card arrives, you’ll need to activate it before they can use it.

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What is a PIN?

Your PIN is a 4-digit Personal Identification Number used when making purchases with your debit card. It ensures an extra layer of security when making electronic payments.

What is a Chip card?

You’ll notice some cards have a gold or silver chip on them, these are sometimes referred to as “chip cards”.

The chip in a debit card utilizes many layers of security including sophisticated fraud protection through an embedded microchip that turns card member information into a unique code when used at a chip-enabled terminal at a store.

All goHenry cards have a Chip in them to ensure we offer our customers secure transactions.

How do I use a Chip & PIN card?
  1. Insert the chip end of your card into the terminal (instead of swiping).
  2. Keep your card in the point of sale terminal to complete your purchase until the terminal prompts you to remove the card.
  3. Don’t forget to take your card with you when you
    leave.
Do I always need my PIN to make a purchase at a store?

We always encourage a PIN to be used but it is up to the merchant to decide how to process your purchase in store through their point of sale terminal.

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How long will it be before I receive my PIN in the mail?

One of the great features of the goHenry card is that the PIN DOES NOT come in the mail. You your child will be able to view it on the website or via the goHenry mobile app as soon as you have activated the card.
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How can my child re-set their PIN number to a number that is more memorable?

It’s important that your child can remember their PIN number easily when they’re out.
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How do contactless card purchases work?

Like any contactless or ‘tap and pay’ payment card, the goHenry card can be tapped on a reader at the
point of purchase to easily check out and complete your purchases. As with any payment made using your goHenry card, the limits and rules that you set will still apply when the card’s contactless feature is used.

How does my child retrieve their PIN number?

Your child can retrieve their card PIN themselves in one of two ways. They can login to their goHenry account via the website, click the menu icon at the top left (the three lines), and then click “your card PIN”.

When they click this link they will need to enter their goHenry password and the PIN will be revealed on the screen for approximately 8 seconds.

If they need longer, just re-enter their password and the PIN will re-appear. If your child uses the goHenry app, just follow the same steps, enter the password and the PIN will be revealed.

How do I retrieve my child’s PIN number?

To retrieve your child’s PIN number on the mobile app, click on the menu icon in the top left hand corner. Then click on, ‘Card PINs’. Then select the child’s name, and type in your password. Click ‘Retrieve PIN’ and your child’s PIN will be revealed for 5 seconds, so make sure you are ready to take note of it.
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What do I need to do the first time my child wants to make a purchase with their card?

Your goHenry card will need to be activated online or through the mobile app before it can be used.

When the card is used for the first time your child might be asked to use their PIN. Please remind them that they can retrieve their PIN by logging into their account online or via the mobile app (and it’s always good to remind them never to share their PIN with anyone).

Is there a limit to how much my child can spend using the contactless feature?

No, there are no spending limits on contactless transactions. But remember for any purchase, including contactless, your children can only spend within the rules and limits you have set for them.


Blocking the goHenry card

How do I deactivate my child’s goHenry card?

If your child’s goHenry card is misplaced or you wish to turn off their card temporarily, simply login to your goHenry account through the website.
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What do I do if my child has lost their goHenry card?

If the goHenry card is definitely lost, please call our Member Services Team on (877) 372-6466 and they will be happy to arrange a replacement card.
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What do I do if my child’s goHenry card has been blocked through incorrect PIN tries?

Once an incorrect PIN has been entered 3 or more times, the card will be automatically blocked. If this happens you need to call our Member Services team on (877) 372-6466 who will be happy to help.


Replacing the goHenry card

My child has lost their goHenry card. How do I replace it?

If your child has misplaced their card and you’d like to order a replacement, please contact our Member Services team on (877) 372-6466 and we will arrange this for you.

Once the replacement has been ordered, a replacement fee of $3.99 will be taken from the parent account. Please note if there is not enough money in the account, the card will not be sent until there is enough money loaded into the parent account to cover the cost of the card.

My child’s goHenry card has been stolen. How do I replace it?

If your son or daughters card has been stolen, please make sure you have definitely blocked the card to prevent it from being used. Once this is done, please contact our Member Services Team on (877) 372- 6466 and we will arrange a replacement for you.

Will I have to activate my card after replacing it and will the PIN change?

Yes, you’ll need to activate your replacement card when it arrives. However, your PIN will remain the same. Please remember, if you’ve forgotten your PIN you can always view it from your online account or through the mobile app.